Retail orders (Amazon)

For orders placed through Amazon, Amazon’s shipping, returns & refunds policies apply. Please consult their policies through your Amazon account.

 

Retail orders (this website)

Payment: payment is carried out by credit/debit card or other online payment methods (such as Apple Pay or Google Pay) and managed through an external payment gateway (Stripe).

Shipping options: before placing an order, you can introduce your country and poscode in the shopping cart and see the shipping options available (carrier, shipping time and cost) and select the most convenient for you. The time is expressed in business days (that is to say, excluding weekends and bank holidays). You should allow 1 extra day for handling and preparing your order.

Shipping destinations: we ship to Spain, Portugal, Italy, France, the Netherlands, Germany, Austria, Belgium, Denmark, Poland and Sweden.

  

Wholesale orders (Professional clients)

Wholesale orders are carried out by e-mail, through the following procedure:

1. You send us a RFQ through our contact form, specifying the product, quantity brackets, shipping destination, etc. We are available at all times to solve any question or provide additional information, product documents, etc.

2. We will send you a taylored offer and, if accepted, will send you a proforma invoice containing all the necessary information (order cost, shipping time and cost, billing, details, payment directions, etc). All the costs will be covered in the proforma invoice and no extra charges will be applied. 

3. You accept the proforma invoice by issuing a wire transfer to the specified IBAN.

4. We will then issue the final invoice, ship your order and provide you with the carrier’s tracking number.

Shipping destinations: we ship wholesale order to all the European Union.

 

Warranty & Returns

Returns are not accepted for hygiene/healthcare products (masks, wipes, cleaning tablets, etc.) due to the nature of the product itself. Returns will only be accepted if the product is defective or damaged. It is not considered “defective” if you are dissatisfied with the size, color, etc., as this information is clearly detailed on each item’s page before purchase. We also don’t issue returns/refunds if you made a mistake in the purchase (wrong item, wrong quantity…), as you must confirm your order three times before placing it (1. review shopping cart > 2. proceed to checkout > 3. payment) and therefore it is not our responsibility.

SV Life is not responsible for incidents during delivery (customer absence, delays, etc.), as these are between the package recipient and the courier company. The courier company does not allow us to resolve issues or provide instructions regarding delivery once the package has left our warehouse; only the recipient can do so.

If the merchandise is returned to us in good condition after several unsuccessful delivery attempts, the purchase amount will be refunded. We will not refund the shipping costs if the customer introduced a wrong or incomplete shipping address or the delivery attempts were unsuccessful because the customer was unreachable.

For our vending machines, there is a 10-day period from the receipt of the product to return it without a reason (the customer will cover the return costs), and we will refund the full amount of the purchase. The warranty for defects is valid for 30 days from the receipt of the product. Returns are not accepted for customized products. In any case, we will cover the return costs if it is due to a defective or damaged product within the established warranty period, and the full amount of the purchase will be refunded or the merchandise will be replaced.